• [BUSINESS EMAIL ADDRESS]
  • South Africa  |  Prices in ZAR
Home / Shipping Policy

Shipping Policy

Shipping Policy

How we deliver Nolé Fragrances within South Africa.

On this page

Please note: Courier and PAXI pricing rules, shipping zones, dispatch times and service areas are still being finalised. Available options, costs and estimated timeframes will be shown or confirmed at checkout before payment. We do not promise a delivery timeframe until it is confirmed.

1. Delivery options

Nolé Fragrances intends to offer the following delivery options within South Africa:

  • Courier — door-to-door delivery to a physical address.
  • PAXI — collection from a participating PAXI collection point.

The options available to you will depend on your delivery address or preferred collection point, and will be shown at checkout before payment. Service areas, costs and availability are confirmed at checkout.

[CONFIRM: Final list of courier partners and PAXI service areas to be confirmed before go-live.]

2. Delivery costs & disclosure

Delivery fees are calculated based on the delivery method and destination you select. The full delivery fee and order total (in ZAR) are shown at checkout before you pay.

Any eligibility restrictions (for example, remote areas, PO boxes, or PAXI point limitations) will be disclosed at checkout before payment.

[CONFIRM: Delivery fee structure (flat rate, weight-based, or zone-based) and any free-delivery thresholds to be confirmed before go-live.]

3. Dispatch & timeframes

Once your order and payment are confirmed, we will prepare your order for dispatch. Estimated delivery timeframes will be shown or confirmed at checkout before payment.

We do not promise a delivery timeframe until it is confirmed, as dispatch and transit times may vary depending on your location, the delivery method selected, and stock availability.

[CONFIRM: Standard dispatch window (e.g. "dispatched within X business days") and estimated transit times per delivery method to be confirmed before go-live.]

4. Order tracking

After your order is dispatched, you will receive an order confirmation and, where available, tracking details for your chosen delivery method by email or whatsapp. If you have opted in to WhatsApp communications, we may also send updates via WhatsApp.

You can also use our Contact page to enquire about the status of your order.

5. Delivery address & PAXI collection points

At checkout you will be asked to provide either:

  • Your full delivery address (for courier), including street, suburb, city and postal code; or
  • Your selected PAXI collection-point details (for PAXI delivery).

Please ensure the details you provide are accurate and complete. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout.

6. Failed delivery

If a delivery attempt is unsuccessful, the courier or PAXI will typically leave a notification or contact you using the details you provided. Please respond promptly to arrange redelivery or collection.

Additional fees may apply for redelivery or storage in line with the courier or PAXI provider's terms. [CONFIRM: Redelivery and storage fee policy to be confirmed before go-live.]

7. Contact us

If you have any questions about shipping or delivery, please contact us or email [info@nolefragrances.co.za]. You can also reach us on WhatsApp using the floating button on this page.

This Shipping Policy is a working draft and must be reviewed and approved before the website goes live. See also our Returns & Refunds Policy, Privacy Policy and Terms.