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Home / Privacy Policy

Privacy Policy

Privacy Policy

How Nolé Fragrances collects, uses and protects your personal information.

On this page

Please note: This Privacy Policy is drafted to align with the Protection of Personal Information Act 4 of 2013 (POPIA)

1. Who we are

Nolé Fragrances ("Nolé", "we", "us", "our") is a South African fragrance brand offering five distinctive scents — Imprint, Signature, Echo, Essence and Trace. We are the responsible party for the personal information we collect through this website, subject to POPIA.

2. What we collect

We collect only the personal information needed to process orders, respond to enquiries and operate the website. This may include:

  • Order information: your name, email address, phone number, delivery address or PAXI collection-point details, and delivery method.
  • Enquiry and application information: the details you submit via our contact, reseller, distributor and bulk-order forms (for example, your name, business name, email, mobile/WhatsApp, city, province, sales channel or business details).
  • Communication preferences: your consent choices, including marketing consent (kept separate from order-processing communications).
  • Technical information: IP address, browser type, device information and pages visited, where collected by our hosting, security or analytics tools.

We do not collect raw card data on this website. Card payments are processed by an approved third-party South African payment gateway.

3. Why we collect it

  • To process and fulfil your order, including delivery and customer support.
  • To send order confirmation, payment confirmation and updates.
  • To respond to your enquiries and review reseller, distributor and bulk-order applications.
  • To send marketing communications where you have opted in (with separate consent).
  • To prevent fraud, protect the website and comply with legal obligations.
  • To improve our website and services.

We process personal information in line with POPIA. Depending on the purpose, our processing is based on one or more of the following:

  • The need to perform a contract with you (for example, to process your order).
  • Your consent (for example, marketing emails).
  • Our legitimate interests (for example, to secure and improve our website), balanced against your rights.
  • Compliance with a legal obligation.

5. Sharing your information

We may share personal information with trusted third parties to operate the website and deliver your order, including:

  • Payment gateway providers (for example, PayPal or Yoco, subject to merchant onboarding).
  • Courier and PAXI providers (for delivery).
  • Hosting, email and analytics service providers.
  • Professional advisers or authorities where required by law.

We do not sell your personal information.

6. Cookies & analytics

Our website may use cookies and similar technologies to remember items in your cart, keep you logged in (if accounts are enabled), and understand how the site is used. Analytics will be configured with consent where required.

You can usually control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site (for example, cart persistence).

7. Marketing consent

You can opt in to receive marketing emails from Nolé Fragrances via the newsletter form in our footer. Marketing consent is kept separate from the mandatory communications we need to send you to process and deliver your order.

You can withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email or by contacting us.

8. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. These include HTTPS, secure storage of form submissions, role-based admin access and spam prevention.

If you have reason to believe your information has been compromised, please contact us immediately.

9. Retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including to meet tax, accounting and other legal requirements. After that, we delete or anonymise the information.

10. Your rights (POPIA)

Under POPIA you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information (subject to legal requirements).
  • Object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, please contact us or email info@nolefragrancies.co.za. We may need to verify your identity before actioning your request.

11. Children

Our website and products are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page. Material changes will be communicated where appropriate.

13. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us or email info@nolefragrancies.co.za.

This Privacy Policy is a working draft and must be reviewed and approved before the website goes live. See also our Shipping Policy, Returns & Refunds Policy and Terms.